Privacy Policy

Last updated: September 2026

Cassidy Hospitality Group (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit cassidyhospitality.com, contact us, interact with our businesses or otherwise provide information to Cassidy Hospitality Group.

1. Who We Are

Cassidy Hospitality Group is a hospitality group based in Northern Ireland, operating a collection of hotels, restaurants, bars, accommodation and food businesses.

Our group includes businesses such as:

  • Westville Hotel
  • The Firehouse Bar & Grill
  • Crowes Nest
  • Enniskillen Watersedge Apartments
  • Gourmet Grocer & CafĂ©
  • Gourmet Bros Production
  • Other businesses operated by Cassidy Hospitality Group from time to time

For the purposes of UK data protection law, the relevant Cassidy Hospitality Group company responsible for determining how your personal information is used will normally be the data controller.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Postal address
  • Company name and job title
  • Information submitted through website contact or enquiry forms
  • Booking or reservation information
  • Event, group booking or corporate enquiry information
  • Marketing preferences
  • Competition or promotional entry details
  • Recruitment and employment application information
  • Correspondence with us
  • Information about how you use our website
  • IP address, browser type, device information and website activity
  • Cookie and analytics information

If you make a booking, purchase or reservation through one of our individual businesses, additional information may be collected by that business or by the booking, payment or reservation provider used to process your transaction.

We do not normally collect payment card details directly through this website where payments are processed securely by a third-party payment provider.

3. How We Collect Your Information

We may collect personal information when you:

  • Contact us through our website
  • Email or telephone us
  • Make an enquiry
  • Book accommodation, dining, events or other services
  • Purchase a product, voucher or service
  • Subscribe to marketing communications
  • Enter a competition or promotion
  • Apply for employment
  • Interact with us through social media
  • Visit or use our website

We may also receive information from third parties such as booking platforms, reservation systems, payment providers, marketing platforms or another Cassidy Hospitality Group business where appropriate.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Manage bookings, reservations and purchases
  • Provide products and services you have requested
  • Manage corporate, group and event enquiries
  • Communicate with customers and prospective customers
  • Process payments and manage transactions
  • Provide customer service
  • Handle complaints and feedback
  • Manage competitions and promotions
  • Process job applications
  • Maintain and improve our websites and services
  • Analyse website usage and marketing performance
  • Protect our websites, systems, customers and businesses from fraud or misuse
  • Meet our legal, regulatory and accounting obligations
  • Send marketing communications where permitted

We will only use your personal information where we have a lawful basis for doing so.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process your information because:

Contract
Processing is necessary to provide a product or service you have requested or to take steps before entering into a contract with you.

Legitimate interests
Processing is necessary for our legitimate business interests, provided those interests do not override your privacy rights. This may include responding to enquiries, improving our services, administering our businesses and maintaining customer relationships.

Consent
Where required, we may ask for your consent, particularly in relation to certain marketing activities or the use of non-essential cookies.

You can withdraw your consent at any time.

Legal obligation
We may process information where this is necessary to comply with legal, regulatory, tax or accounting obligations.

6. Marketing Communications

Where permitted by law, we may use your contact details to send you information about Cassidy Hospitality Group businesses, offers, events, products or services that may be relevant to you.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not affect operational communications relating to an existing booking, purchase or enquiry.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Make the website function correctly
  • Remember user preferences
  • Understand how visitors use the website
  • Measure website performance
  • Measure advertising and marketing activity
  • Improve our website and digital services

Some cookies are strictly necessary for the website to operate.

Where required, we will ask for your permission before placing non-essential cookies, including certain analytics or advertising cookies on your device.

You can manage your preferences through the cookie controls available on our website.

Further information about the cookies used on our website should be provided through our Cookie Policy or cookie preference centre.

8. Sharing Your Information

We may share personal information where necessary with:

  • Other businesses within Cassidy Hospitality Group
  • Website hosting and technology providers
  • Booking and reservation providers
  • Payment processors
  • Customer relationship management and email marketing providers
  • Analytics providers
  • Professional advisers including accountants, insurers and legal advisers
  • IT and security providers
  • Advertising and digital marketing providers
  • Government bodies, regulators or law enforcement agencies where legally required

We only provide third parties with the information they require to perform the relevant service and expect organisations processing information on our behalf to protect it appropriately.

We do not sell your personal information.

9. Third-Party Websites and Services

Our website may contain links to websites operated by other organisations, including individual Cassidy Hospitality Group businesses, booking systems, voucher providers, reservation platforms and social media websites.

When you leave our website or provide information directly to a third-party service, their own privacy policy may apply.

We recommend reviewing the privacy information provided by those organisations.

10. International Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable UK data protection law.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods will vary depending on the type of information and may be determined by:

  • The length of our relationship with you
  • The nature of the service provided
  • Legal and regulatory requirements
  • Tax and accounting obligations
  • The need to establish, exercise or defend legal claims

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is restricted to employees, contractors and service providers who require it for legitimate business purposes.

13. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how your information is used
  • Object to certain types of processing
  • Request the transfer of certain information to you or another organisation
  • Withdraw consent where we rely on consent to process your information
  • Object to direct marketing at any time

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us using the details below.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

Further information is available at ico.org.uk.

15. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise your data protection rights, please contact:

Cassidy Hospitality Group

Website: cassidyhospitality.com

Email: [insert appropriate Cassidy Hospitality Group privacy/contact email]

Postal address: [insert registered/business address]

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our businesses, services, technology or legal obligations.

The latest version will always be published on this website and the date at the top of this policy will show when it was most recently updated.